SHIPPING & RETURNS
What is your shipping policy?
We are happy to offer $6.95 flat rate shipping on all orders (within the United States) no matter how large your order is. All purchases are shipped using USPS.
I live outside the United States. Do you ship internationally?
We do! Just send us an email (email@example.com) prior to purchasing, so that we can give you a shipping quote.
What is your return/exchange policy?
We want you to love your purchase. If you're not completely satisfied, please contact us via email (firstname.lastname@example.org) within 7 days of receiving your item, so that we can find a solution.
Please note that Printshop & Fabric-by-the-Yard orders are not eligible for return or exchange. Our Fabric-by-the-Yard is printed to order, and our artwork in Printshop is crafted to your specification, and as such, is a final sale.
For Pillowshop returns, please return the item in it's original condition and include the receipt. Ship your returns within 14 days of your purchase date, and email us with a tracking number once you've mailed it. We unfortunately cannot refund shipping fees and the customer is responsible for return shipping expenses.
Frequently Asked Questions
What is the lead time for my order?
We ship out all Pillowshop orders within 5 business days, unless otherwise stated (in the instance of a holiday break or a backorder, for example). We'll send you a shipping confirmation on the day that your order ships out.
Fabric by the Yard is printed to order, and has a 3-4 week lead time, including shipping. Printshop purchases are also crafted to order and have a 4 week lead time.
How should I care for my pillow covers/fabric by the yard?
Spot cleaning or dry cleaning is recommended for Pillowshop pillow covers. Iron on a low setting on the reverse side of the fabric to work out any wrinkles. Machine washing is not recommended.
Fabric-by-the-yard may be machine washed on the gentle cycle using cold water. Fabric can then be laid flat to dry and ironed on the reverse side of the fabric to work out any wrinkles. Some shrinkage may occur after washing, due to the natural fiber content.
Do you have fabric samples?
Yes! Fabric samples are available for our Fabric by the Yard collection at $2 each plus shipping. In the product page for your chosen fabric, select "swatch" under the size menu. Fabric samples for the Pillowshop are not available at this time (though you can find some patterns in the Fabric by the Yard collection!).
What sort of pillow insert do you recommend for my Pillowshop throw pillows?
We recommend a pillow insert that is 1-2" larger then the pillow cover, for extra fluff! Look for a down blend or down alternative pillow insert (both 95/5 and 90/10 are great).
How is your fabric printed?
Our fabrics are digitally printed in the United States, using fiber reactive dyes.
Should I style my Pillowshop throw pillows zipper-up or zipper-down?
Personally, we love showing off the pretty brass YKK zippers on our pillows, so you'll notice that we style our pillows in our photos zippers-up, and we also place the leather tags on the back with this orientation. Either way is fine though, so style them how you like them best!